We recommend that if you know you are going to need more time to unpack, that you Request an Extension right away! We will charge you a daily rate, so whatever you paid last time for your totes, divide that by how many days you originally rented them for, and that is how much you can expect to pay per day for your extension.
However, if the totes are not available and are already spoken for by another customer, unfortunately we do not have any choice but to cancel that request, and stick with the prearranged date. We base our availability for other customers off of your original Rental Period. We will work with you as much as we can, but we must manage all orders accordingly. We encourage you to get in touch with us the moment you realize you are behind schedule to avoid disappointment. Or just book an extra week more than you think you might need, to give yourself some wiggle room.
In the extreme, and we mean extremely rare event, that you right out refuse for us to return to pick up the Boxx’s after we told you that we cannot allow an extension, we will have no choice but to start charging you double the daily rate until we can pick up. Please refer to our Rental Agreement that describes this in better detail.