You placed an order online for what you thought would be a sufficient amount of totes. You received your order and got to work on packing. Then realized you might have misjudged just how much stuff you have! Easy, just add to your order and we will deliver your additional items. We can arrange to get them […]
FAQ Category: During your Rental
You might have some questions that arise during your Rental. And all that is required is a quick glance at these FAQs to get your answer. We have a list of the most frequently asked questions that people have during their Rental.
Do I need to clean the totes before returning them?
You are responsible for keeping the totes in the same condition in which you received them, but no you are not required to clean them before we pick them up. No animals are allowed in the totes, or there may be a charge of $2 per tote to your credit card on file if we […]
I am behind schedule and need more time to unpack my totes
We recommend that if you know you are going to need more time to unpack, that you Request an Extension right away! We will charge you a daily rate, so whatever you paid last time for your totes, divide that by how many days you originally rented them for, and that is how much you can expect to […]
Can I leave the totes outdoors while I unpack the rest?
Pack Stack and Move strongly advises you NOT to leave the totes outdoors at any time. Being exposed to the elements of the sun, rain or snow can wear down the totes, possibly shortening its lifespan. There is a deep cleaning fee of $2 per tote charged to the credit card on file if they […]
Can I use tape to secure my totes?
No need. You can request free zip ties when you place your order. One per tote. Feel free to order extra if you really want to have that extra security. […]
How do I assemble the totes after receiving them?
There is no need to assemble the totes! Our totes are all in one piece and ready to go. You simply unfold the attached lids and voila, you are all set. The totes stack and nestle into each other so that they take up less space. They come to you in a stack so you simply […]