Within 7 days of your Delivery, you are free to schedule your delivery time and an email confirmation will be sent to you. In that email there is a reschedule button. Click on that button to reschedule if you need to. […]
Archives: FAQs
Is there a Minimum Order?
Yes our minimum package to be ordered is 15 totes, and you can do so by visiting our Package page. We do not rent out items separately. […]
What do you do with your damaged totes?
We give new purpose to our damaged totes! Since they are made out of High Density Polyethylene (HDPE), we can take them to a recycling plant and make them into new HDPE items. We can recycle plastic totes and successfully create zero waste! Unlike cardboard boxes where most of them end up in a landfill, we are doing […]
I thought plastic was bad for the environment?
Some people ask us, “How can you say that your totes are environmentally friendly when they are made of plastic?” This is a great question! Our totes are made from 100% recycled plastic and can be used up to 400 times before needing to be recycled. We found a way to repurpose plastic. Cardboard is good for […]
Why not just find FREE cardboard boxes?
It’s true that finding free cardboard boxes is a more affordable solution than renting our totes. But price is the only positive thing about it! If the cost is your only deciding factor, then yes, go dumpster diving and find yourself some used, soggy, dirty cardboard for free. Then go home and tape it up, and fit […]
How is Payment Made? When is Payment due?
In order to book your items, we require full payment upfront upon booking, so your Rental Charges are due right away. We accept MasterCard, Visa, AMEX, and Discover. When you place your order and have chosen Credit as your method of payment, it puts a hold on your credit card while we are double checking […]
How much notice do you require to book?
That is a great question! It is super common for people to ask how soon or how much notice they need to give us, in order to book their rentals. You don’t want to wait too long as we might run out, so knowing when to place an order is vital. Booking far in advance, […]
Isn’t Recycling Cardboard good for the Environment?
The EPA estimates that 68 percent of all paper and cardboard recycling actually winds up being recycled every year. Plus all the tape is thrown away too, which just creates excess waste. All of that tape and the cardboard that was not recycled will need to be incinerated or landfilled. In 2018, landfills received 17.2 million tons […]
I need to add to my order after delivery is completed
You placed an order online for what you thought would be a sufficient amount of totes. You received your order and got to work on packing. Then realized you might have misjudged just how much stuff you have! Easy, just add to your order and we will deliver your additional items. We can arrange to get them […]
I need to reschedule my pick up
Within 7 days of your Delivery, you are free to schedule your pickup time and an email confirmation will be sent to you. In that email there is a reschedule button, because life can happen! Click on that button to reschedule if you need to. […]
Do I need to clean the totes before returning them?
You are responsible for keeping the totes in the same condition in which you received them, but no you are not required to clean them before we pick them up. No animals are allowed in the totes, or there may be a charge of $2 per tote to your credit card on file if we […]
Can you do a partial pick up of my totes to clear some space for me while I unpack?
We recommend that you Request an Extension right away! However, if the totes are not available for additional rental days, we will deny the extension request. We understand that this will be stressful for you so we will do our best to accommodate. We encourage you to get in touch with us as soon as you realize […]
I am behind schedule and need more time to unpack my totes
We recommend that if you know you are going to need more time to unpack, that you Request an Extension right away! We will charge you a daily rate, so whatever you paid last time for your totes, divide that by how many days you originally rented them for, and that is how much you can expect to […]
What if I miss a Pick up Appointment?
There is no way you should miss a pick up appointment as we have taken many steps to avoid this: You chose the Pick up day that worked for you You scheduled a Pick up Time that worked for you The system sent you a confirmed time email and gave you the option to put […]
When are totes delivered?
When you place your order online, you select your Delivery Date. Within 7 days of your Delivery Date, you go here to pay your damage deposit and schedule your delivery and choose a time that’s most convenient for you. After receiving your request, we will double check our calendar and confirm. You’ll then receive an email confirmation. […]
Can I leave the totes outdoors while I unpack the rest?
Pack Stack and Move strongly advises you NOT to leave the totes outdoors at any time. Being exposed to the elements of the sun, rain or snow can wear down the totes, possibly shortening its lifespan. There is a deep cleaning fee of $2 per tote charged to the credit card on file if they […]
When are totes picked up?
A common question is wanting to know when are totes picked up. When you place your order online, you select your pick up Date. Within 7 days of your pick up date, you can Schedule your Pick up all on your own! We typically deliver every day of the week. You will select a one […]
Do I have to be present for the delivery?
The person who booked with us does not have to be present. However, someone over the age of 18 must be to receive the order and sign our invoice. Whoever does sign, must understand what they are signing. They are signing that they have received your full order, and that you have read and understood […]
How much floor space will the totes take up once I receive them?
You can stack up as many as 10 empty totes into each other, which is about 4-5 feet tall. You actually can stack up to 25 empty totes without causing any damage but this is close to ceiling height! Let’s stick with 10 for our example – if you ordered 50 totes, you will have 5 stacks […]
Can I pick up my order instead of getting delivery?
Sorry, our shop is not set up to accept customers. Our delivery rates are very reasonable and in some cases FREE if you are local to us. You may thank us later when you see how convenient our delivery service is! […]
Can I drop off my order instead?
Sorry, our shop is not set up to accept customers, plus we are on the road for most of the day! Our pick up rates are very reasonable and in some cases FREE if you are local to us.. So we apologize that you are not able to drop off my order instead of getting […]
Can I use tape to secure my totes?
No need. You can request free zip ties when you place your order. One per tote. Feel free to order extra if you really want to have that extra security. […]
How much is delivery & pick up?
Delivery and pick up charges are calculated based on distance from our shop in Blaine, MN. Delivery and pick up are 2 separate charges, as there are 2 separate addresses with different set ups. If your address is within 15 miles of our shop in Blaine, delivery is free! This includes the following areas: Blaine Coon […]
How do I assemble the totes after receiving them?
There is no need to assemble the totes! Our totes are all in one piece and ready to go. You simply unfold the attached lids and voila, you are all set. The totes stack and nestle into each other so that they take up less space. They come to you in a stack so you simply […]