There is no way you should miss a pick up appointment as we have taken many steps to avoid this:
- You chose the Pick up day that worked for you
- You scheduled a Pick up Time that worked for you
- The system sent you a confirmed time email and gave you the option to put this into your online calendar
- The system sent you an automated reminder email 24 hours in advance
- Typically we even sent you a text when we were on our way
We did everything we could to remind you of your time! If for any reason you need to change your time, because we understand that life can get in the way, just revisit this link. When it asks you what type of Pick up is this, say “I need to Reschedule my Appointment time”, and then choose another time. Simple!
With all of those reminders in mind, if you still forget about your Pick up time or nobody over the age of 18 is able to greet us and sign the invoice, we will try to call you at the number you provided. If we reach you on the phone, we will see how far away you are. If we are able to wait, we will.
But if we have to leave for our next appointment, or if we never even reach you by phone, we will have to do a second pick up and therefore you be charged an extra Pick up Charge. Once you pay for that second Pick up, you can reschedule your Pick up.